Terms &
Conditions

By booking a tour with chinaxtravel (operated by Hangzhou Zhongtai Travel Service Co., Ltd.), you are deemed to have read, understood and accepted the terms and conditions below. In the event of any conflict, these terms and conditions shall prevail.

1. Acceptance of Terms

All bookings are accepted on a first-come, first-served basis. By making a booking or payment, you confirm that you have read, understood and accepted these Terms and Conditions, together with the details set out in your booking confirmation.

2. Booking, Deposit & Payment

Bookings are confirmed once payment (in full or the agreed deposit) has been received, subject to availability. Payments may be settled via the methods agreed at the time of booking. Certain services may require immediate payment to local suppliers; we will inform you in advance where this applies.

3. Cancellation by the Customer

If you need to cancel your trip, please notify us as early as possible. Cancellation and refund entitlements depend on the specific tour and are set out in your booking confirmation. As a general guide:

• Cancellations made well in advance of departure are usually refundable, less any non-refundable third-party charges.
• Closer to departure, cancellation fees may apply and increase as departure approaches.
• No-show travelers are generally charged the full tour price.
• Once a trip has commenced, unused services (due to early departure, late arrival, or missed days) are not refundable.

Refunds for air tickets or other third-party services are subject to the terms of the respective providers and may take several months to process.

4. Cancellation by the Company

We act as an agent for local operators, accommodation providers and transportation companies, and do not directly control every aspect of a tour. We reserve the right to cancel a tour prior to departure for reasons including insufficient participation, operational constraints, safety or health concerns, or force majeure events. In such cases we will make every effort to notify you as early as possible and will offer either:

• A full refund of all monies paid, or
• An alternative tour of similar value and duration.

If you decline the alternative, you will receive a full refund, which constitutes full and final settlement.

5. Refund Policy

• Method: Refunds are processed to the original payment method used at the time of booking.
• Processing time: Refunds are generally processed within 4 to 6 weeks of approval; timelines may vary with payment providers and banks.
• Charges: Third-party processing and bank fees are non-refundable and will be deducted from the refund amount.
• Non-refundable items: Issued air tickets, visa fees, travel insurance and certain third-party services may be non-refundable in line with the relevant providers’ terms.

6. Tour Inclusions & Exclusions

Unless otherwise stated in your confirmed itinerary or invoice, tour fares generally include accommodation, transportation within China, guided sightseeing, and meals as specified per tour. Fares generally exclude international flights, visas, travel insurance, personal expenses, and optional activities unless stated otherwise.

7. Traveler Responsibilities

• You are responsible for ensuring your passport and visas are valid and correct for your trip. We provide guidance, but final responsibility rests with you.
• Travel insurance is strongly recommended and, for some tours, required.
• You must be able to participate in the physical activities described in the itinerary, and follow the instructions of your guide for your own safety.
• We reserve the right to decline or terminate a tour for any traveler whose behavior jeopardizes the safety or enjoyment of others, without refund.

8. Limitation of Liability & Force Majeure

We act as an agent for third-party service providers and are not liable for loss, damage, injury or delay caused by events beyond our reasonable control, including but not limited to weather, natural disasters, strikes, government actions, transport disruptions, or other force majeure events. We are not liable for losses arising from the acts or omissions of airlines, hotels, or other independent suppliers. Our liability is limited to the amounts paid by you for the affected services.

9. Data Protection

Your personal information is collected, used and protected in accordance with our Privacy Policy and applicable data protection laws.

10. Contact

For questions about bookings, cancellations or these terms, contact us at wcyken8@gmail.com or via WhatsApp at +86 147 0471 5630.

Last updated: August 2026