Frequently asked questions
& expert advice

Absolutely. chinaxtravel is operated by Hangzhou Zhongtai Travel Service Co., Ltd., a licensed travel agency in China (Travel Agency License No. L-ZJ01833, licensed for inbound and domestic tours since 2011). We are committed to secure payments, transparent booking terms and 24/7 support throughout your journey.

Visa: 40+ countries enjoy 15–30 day visa-free entry (2025–2026). For visa applicants: a valid passport (6+ months validity), completed form, and our confirmation letter (we provide full guidance).
Cash/Cards: Visa/Mastercard work in major cities; Alipay/WeChat Pay are widely accepted (we assist with setup). Carry small CNY cash for rural and small shops.

Customization: 100% flexible — adjust destinations, schedule, and activities to your needs.
Vehicles: Private licensed options (sedans/minivans for small groups, SUVs for scenic routes, 9–18 seat minibuses for large groups) — all air-conditioned with insured drivers.
Hotels: 3-star to 5-star handpicked properties (clean, convenient) with upgrade options (boutique/luxury) available.

Insurance: Basic travel insurance (medical, accident, luggage) is included; premium upgrades are available.
Flights: Optional add-on service — we book international flights (with exclusive discounts) and coordinate them with your itinerary, including airport transfers.

All our guides are government-licensed professionals with a minimum of 5 years of experience. They are not only fluent in English but are also local history and culture experts, ensuring you get an insider’s perspective, not just a standard tour.

We provide all our guests with complimentary eSIM or portable Wi-Fi guidance to ensure you stay connected. Our team will also help you set up essential apps like WeChat Pay or Alipay for a smooth local experience.

Booking: Step 1 — submit your travel preferences. Step 2 — receive a personalized itinerary from our experts. Step 3 — confirm your booking by placing a deposit.
Payment: Secure options including major credit cards, PayPal, and international bank transfers.
Refunds: Group tour — 22+ days pre-departure: full refund; within 22 days: deposit is non-refundable (exceptions for documented visa rejection or illness). Private tour — 30+ days pre-departure: free cancellation; within 30 days: contact your consultant for specific terms.
Important: Cancellations will not qualify for a free or full refund solely on the basis of personal reasons once the Invitation Letter has been issued.